Returns & Refunds
We want you to be completely happy with your Luuma Kids purchase. Because all of our products are digital, our returns policy works a little differently — but we're always here to help if something goes wrong.
Digital products — all sales final
All products sold on Luuma Kids are digital downloads. Because digital files can be accessed immediately after purchase and cannot be "returned" in the traditional sense, all sales are final and we do not offer refunds or exchanges as standard.
This is in line with consumer protection regulations for digital content that has been accessed or downloaded.
Email consultation: Non-refundable once purchased, as we begin working on your consultation immediately after payment.
When we will help
While we don't offer standard refunds, we will always make things right if something is wrong on our end:
- A file is corrupted, broken, or incomplete
- A download link is not working
- You were charged incorrectly or more than once
- You did not receive access to something you paid for
In these cases, please contact us and we will either fix the issue, resend the file, or issue a refund at our discretion.
EU Consumer Rights
If you are an EU resident, you may have the right to withdraw from a purchase within 14 days under the EU Consumer Rights Directive. However, this right does not apply to digital content that has already been accessed or downloaded, and by completing your purchase you acknowledge that delivery begins immediately and that you waive your right of withdrawal.
How to contact us
If you have an issue with your purchase, please email us at hello@luumakids.com with your order number and a description of the problem. We aim to respond within 2 business days.
We genuinely want you to love every Luuma Kids product — please don't hesitate to reach out.
Something went wrong with your order?
Get in touch →